Website & service terms

A clear understanding, from the start.

Last updated 4 November 2026

These terms explain the role of this website and what happens when you ask ORDO to review your kitchen installation project.

What ORDO does

ORDO reviews enquiries and helps arrange introductions to suitable kitchen installers, subject to project requirements, coverage and availability. Full London Coverage is available for enquiries, with project suitability and installer availability reviewed individually.

Submitting a form, choosing a preferred date or discussing a project does not confirm an installation booking or guarantee an installer is available.

Your installation agreement

Your installer assesses the room and plans, defines the scope and provides its own written quotation. If you proceed, you contract with and pay the installer directly. Kitchen supply is purchased separately. ORDO earns installer-paid commission.

Before agreeing to work, confirm the price, scope, exclusions, payment schedule, dates, insurance, workmanship arrangements and cancellation terms with the installer. Changes or additional work should be agreed with the installer before they proceed.

Full installation and dry fit

The options in the enquiry form help us understand the work you want. They are not a fixed specification or quotation. For a dry fit enquiry, tell us about the cabinet fitting required and any related work. Plumbing, electrical connections and any other excluded tasks must be clarified in the installer’s written quotation.

Accurate information

Please provide accurate contact and project details and update us if your plans change. Measurements, photos or plans discussed during follow-up do not replace the installer’s checks at the property.

Using the website

Use the website lawfully. Do not attempt to access someone else’s records, misuse the forms, upload harmful material or interfere with the service. Staff access is restricted to authorised accounts.

Website content and inspiration photography are general information, not a promise of a particular result. Availability and project suitability require individual assessment.

Questions, complaints and rights

For a concern about ORDO’s introduction service, call 020 8064 3150. For installation work, contact your installer; ORDO can help record the concern and facilitate communication. Nothing on this website removes rights you have under applicable consumer law or excludes liability that cannot lawfully be excluded.

Related information

See our Privacy notice, Cookies notice and Legal information. Installer-specific contract terms are separate from these website terms.